01483 77-77-77

Frequently Asked Questions


  • How do I pay?

We accept all major credit cards including American Express as payment. We process your payments on our secure Sage Pay payment system. We do not hold on to any card details.

  • How early do I need to book my car?

All online bookings should be made at least 24 hours in advance. For bookings within the next (24) hours please call the number at the top of the page to confirm availability.

  • Will you meet us at any time of day?

Yes we provide a 24 hour service, call us anytime.

  • Will I receive confirmation of my journey?

When booking online you will receive an email confirming your booking request. This will be followed up with a phone call from one of our representatives to verify details and confirm the booking. 

  • Do you operate a fixed price policy?

The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking fees are to be paid to the driver on the day and he will supply you with a receipt. The only exception to this are bookings for bank holidays or if you book incorrectly (i.e you specify the wrong time) you may be asked to pay the difference on the day.

  • What is your cancellation policy?

Bookings cancelled prior to 12 hours will be refunded in full. If you don't notify us 12 hours prior to your booking there will be no refund.

 

Airport Transfers 

  • Am I charged if my flight is delayed

No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

  • Where do I meet my driver when I land at the airport?

Your driver will be waiting for you in the arrivals area by the airport information desk holding a 'meet & greet' board with your name clearly written on it. If you have provided your mobile number we will try and contact you if we have any difficulty finding you. Please take a note of our phone number so you can ring us if you need to.

 

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