01483 77-77-77

Terms and Conditions 


  1. Advance bookings require at least 24 hours notice. Immediate bookings will be accommodated as best possible based on vehicle availability, location, timing etc. but we can not guarantee all immediate bookings by their very nature.
  2. No alcohol will be permitted ' inside' the vehicle at any time under any circumstances. All alcohol transported must be stowed in the exterior luggage compartment. Should the vehicle require valeting due to negligence or alcohol illness a charge will be made of £100.00 to cover cost of cleaning and loss of earnings.
  3. Smoking is not permitted inside our taxis in accordance with current UK law.
  4. Galaxy Cars reserve the right to decline any bookings and to request any passenger to leave the vehicle if we or our driver deems this necessary.
  5. Unless otherwise specifically instructed by the passenger, routes travelled will be at the drivers discretion in accordance with road, traffic and weather conditions, whether the route is the shortest or not.
  6. The carriage of luggage is entirely at the owner's risk, Galaxy Cars will not be held responsible for any damage to, or loss of personal property carried within the vehicle. Whilst we endeavour to estimate the amount of luggage transported on airport transfers, we are restricted on luggage compartments sizes. If we feel it is necessary to arrange for a larger vehicle to carry luggage in excess of notification this will be charged accordingly.
  7. Every endeavour is made for the faultless running of the vehicles, but no responsibility can be accepted for any breakdown whatsoever or any additional expense or consequential loss incurred by the client or passengers. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing etc., being marked, stained or dirtied by road dirt, oil or grease from any part of the vehicles.
  8. All our vehicles are fitted with seat belts conforming to EU regulations, it is up to the hirer (not the driver) to ensure that seat belts are worn. The Company will not be held responsible for any claims resulting from the non or misuse of seat belts.
  9. Cancellations within 24 hours of collection time are charged at full rate unless they are for a local journey when a call out charge will be levied. Cancellations for airport collections will be charged at full rate if the driver has been dispatched to the collection area.
  10. All charges based on time are charged in fifteen minute increments. All charges based on mileage are charged to the last mile or part thereof.
  11. If you have a problem or complaint it is essential that you inform the driver immediately, if you wish to make a formal complaint, please notify our office in writing no later than 7 days after your planned journey.
  12. Galaxy Cars reserves the right to modify these terms and conditions without prior notice.

 

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